Overview
This SOP outlines the process for handling the special additional 11% discount applied to certain packages during the Double 11/11 promotion.
Example Calculation
Package Details:
Package 1090: Originally priced at RM1,090, entitled to an 11% discount, making the price RM970.
Additional Item (RM220): Initially not discounted, but due to the total bill exceeding RM1,000, it becomes eligible for an 11% discount, resulting in a reduced price of RM195.80.
Total Bill:
Final customer bill should be RM1,165.80
System display may show RM1,190.00
Procedure for Approval
System Adjustment:
Accounts department will contact IT support (Vesson) to deduct the special case amount (e.g., RM24.20) from the system before approving the transaction.
Verification:
Ensure the system amount matches the bank transfer slip. No approval will be granted if the amounts do not tally.
Approval Restrictions:
No special appeals are allowed for account staff to approve transactions prior to system adjustments.
Compliance
Strict adherence to this SOP ensures accurate transaction processing and promotion application during the Double 11/11 event.
