Mar 12, 2025

Special Arrangement for DHL Pickup Before Hari Raya Aidilfitri Holiday

MEMORANDUM 202500075

To: All Marketer
Date: 12 Mar 2025
Subject: Special Arrangement for DHL Pickup Before Hari Raya Aidilfitri Holiday

Dear Marketers,

Please be informed that the Operation Department will be closed from 31st March 2025 (Monday) to 1st April 2025 (Tuesday) and will resume work on 2nd March 2025 (Wednesday).

To ensure customers receive their purchases before Hari Raya Aidilfitri holiday, the following are the recommended last pickup dates from DHL:
East Malaysia: 20th March 2025 (Wednesday)
West Malaysia: 24th March 2025 (Saturday)

Important Notes:
MCT Products : After the cutoff dates mentioned above, all parcels picked up by DHL may only be delivered after 3rd April 2025. DHL will store these parcels in their warehouse, which does not have air-conditioning. This may compromise the quality of temperature-sensitive products, such as MCT products. Therefore, no MCT products should be arranged for pickup after the cutoff dates.

Non-MCT Products : For non-MCT products, pickups can still be arranged until the following dates:
East Malaysia: 29th March 2025 (Saturday)
West Malaysia: 29th March 2025 (Saturday)

Should there be any concerns or further clarifications needed, please reach out promptly.

Thank you for your cooperation.