Feb 26, 2026

SenangPay System Upgrade & Pending Migration Arrangement

Memorandum 202500133

To: All Marketers
From: Management
Subject: SenangPay System Upgrade & Pending Migration Arrangement

Dear Marketers,

Please be informed that SenangPay has officially announced a system upgrade to a new global payment platform powered by DOKU.

Migration Timeline
The migration will be conducted in phases starting 25 February 2026 and is expected to be fully completed by end of April 2026.

At this moment, we are awaiting our specific migration arrangement date, which will be communicated to us separately.

Important Notice
During this transition period, the SenangPay system may not operate fully under normal “Business as Usual” conditions. You may potentially experience:

• Temporary transaction processing delays
• Slight lag in payment status updates
• Delays in historical transaction data syncing

We advise all marketers to:
1. Monitor payment statuses closely.
2. Inform customers in advance if any payment confirmation delay occurs.
3. Escalate any urgent transaction issues to accounts or the admin department immediately.

We will provide further updates once we receive our official migration date and detailed instructions.

Thank you for your cooperation and understanding during this system enhancement period.